Refund Policy

The service on our website is covered by our 100% Money Back Guarantee. We provide such guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith. In order to protect the legitimacy of guarantee for all parties concerned.

By clicking “I agree” when downloading, accessing, installing, running or using iActivate software (“software”) and documentation, you agree with Terms of Agreement , Refund Policy and Privacy Policy and confirm that it is a legally binding and valid agreement. If you do not agree to the terms of this service, do not click “I agree”.

By ordering service, you buy the software license for an initial one-device use. You are permitted to use one copy of the software for your one device (iPad, iPhone, iPod), that you indicated (provide serial or imei number) by filling out the order form and ordering service.

The service guarantees a 100% refund within 7 days after the purchase for MDM bypass service, if:

  1. The order status is NOT COMPLETE* in the iActivate database.
  2. You contacted the support team but they could not provide you with the ordered service in full.

The service does not offer refunds for MDM Unlock services!

The delivery time for the MDM Unlock Service is 12-48 hours. After the batch is completed, you will receive an email notification. However, the completion time of your order may be delayed. If you have restored your device and it is still MDM locked, please try repeating the restoring process after 24 hours.

The service guarantees refund even if it was ordered for an unsupported device:

  1. Find My iPhone option is ON. In order to use iActivate software the Find My iPhone option should be disabled (OFF) on the device before or after ordering.
  2. The device is not MDM or not from Apple company and the user mistakenly placed an order.

The service does not return money after the purchase and successful use:

  1. The order status is COMPLETE** in the iActivate database.
  2. You refuse from the help of iActivate support team.
  3. We do not refund money after 7 days from purchase.
  4. In case of device re-blocking (reset to factory settings or erased). Simply use the program again for free.
  5. In case of error the fix for which is described in the common issue page.
  6. The wrong device’s IMEI or Serial number is provided during purchasing the service. Simply contact iActivate support for a free replacement of IMEI or Serial
  7. The service was not purchased at website.

Please read the description of the service carefully!

What does mean the order status NOT COMPLETE? *

Order status identifies unsuccessful software usage. The status shows that the client did not download and did not use the service or the client installed the software but it did not provide the services that the user ordered. It’s indicated by the program logs (software error).

Please note that within 7 days our service will be sending notifications about the status of the uncompleted order and about the possibility to fix it as well as about sending a request for a refund.

If you have an error or experience issues during the process, please contact us immediately for support!

What does mean the order status COMPLETE? **

Order status identifies successful software use. That’s mean that user successfully purchased, downloaded and used the software. According to our Terms of Agreement & Refund Policy COMPLETE status indicates that we successfully provided service for customer.


Our audit and collection of any of Your data and Your use of the Software is subject to the iActivate Privacy Policy (PRIVACY LINK). We may audit Your Software usage for anti-piracy purposes, to verify a valid registration, and identify if new Updates are available for Your computing device prior to sending You a notice to install a new Software Update, and to assess Your use of the Software. You consent to the Software sending usage data (the iActivate program keeps records (logs) about its usage history (according to Software Terms of Use). The program identifies the client’s PC, the download date, the installation date. It checks the connected device on the client’s side with the serial number or IMEI that the user specified during checkout process. Also it identifies the successful use of the client-side software, about which the client will be notified by the email address specified during checkout process. The entire history of the operation and interaction of the software with your PC and with the connected device will be sent and saved on the server side). The collected data identifies the user and can be used to resolve contentious issues, for registration, authentication, use and anti-piracy auditing and enforcement purposes.


We produce a refund through payment system.
It will be applied to your payment method used during checkout. In most cases, once a refund has been submitted, the issuing bank will post it to your account within a couple of hours. Refund amount will not include bank charges

Refunds can be sent back only to the original payment method used in a charge . It’s not possible to send a refund to a different destination (e.g., another card or bank account).

We submit refund requests to payment system immediately. But you may see the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be canceled.

In case of purchasing a service for a not supported device, the company has a right to provide a partial refund cutting  $1,61 – $2.06 fee.


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