Common Issue

Common Application Error List:

Error 1:

This iPad / iPhone is supervised by another computer and cannot be used with this computer.

This iPad / iPhone is supervised by another computer and cannot be used with this computer.

Solution:


Step 1: Open iTunes and restore your device using DFU mode (Learn how to put your iPhone or iPad to DFU mode). A valid SIM card must be inserted into device during the restore and activation process.
(If your device is activated and linked to your Apple id account, in this case you need to log out from your apple id account and turn off the Find My iPhone (iPad) feature before restoring in DFU mode.)

Step 2: Activate your device using iTunes. Once you see “Welcome to Your New iPhone message” click on “Set up as new iPhone” button. Now you can close iTunes.

Step 3: Launch iActivate tool after restoring process and click on Start button.

Step 4: Continue with setup instructions on device using WIFI or 3G connection. Congratulations! Your device doesn’t have MDM profile installed on it anymore. You may close iActivate tool now.

Error 2:

You device is not supported

This iPad / iPhone is supervised by another computer and cannot be used with this computer.

Solution:

You need to activate your device via iTunes or WiFi.

Learn what to do if your iPhone can’t be activated, an alert says the activation server is unavailable or the SIM card is unsupported. Check the detailed guide here https://support.apple.com/en-us/HT201407

Step 1: Reconnect your device to your computer and launch iActivate tool. Click on Start button.

Step 2: Continue with setup instructions on device using WiFi or cellular connection.

Error 3:

Internet error, check your INTERNET connection and try again.

This iPad / iPhone is supervised by another computer and cannot be used with this computer.

Solution:

  • Check your INTERNET connection.
  • Try to reconnect your iPad or iPhone.
  • It could be an issue with the server. Please wait for about 5-10 minutes and restart iActivate Software after you reconnect your device to PC or Mac.
  • Are you not sure whether iTunes recognizes your iPhone, iPad, or iPod or not? Please check this guide https://support.apple.com/en-us/HT204095
  • Sometimes the Smart Firewall blocks iActivate software from accessing the Internet. By default firewall automatically configures Internet access settings for Web-enabled programs the first time that they run. So please add an exclusion to Windows Defender Antivirus for MdmBypass_5.2.exe
  • Run MdmBypass_5.2 as an administrator, right click and select ‘Run as administrator’
  • Try to use another PC.

Error 4:

Could not start service

This iPad / iPhone is supervised by another computer and cannot be used with this computer.

Solution:

  • Unfortunately iActivate tool could not connect to the device, please try to reconnect your device.
  • Try to change USB port.
  • Check whether iTunes recognizes your iPhone, iPad, or iPod or not, using this guide https://support.apple.com/en-us/HT204095

Error 5:

Find My iPhone must be disabled before restoring

This iPad / iPhone is supervised by another computer and cannot be used with this computer.

Solution:

Step 1: Open iTunes and restore your device using DFU mode (Here is how to put your iPhone or iPad into DFU mode).

Step 1: Reconnect your device to PC or Mac and launch iActivate tool. Click on the Start button.

Step 3: Continue with setup instructions on your device using WiFi or cellular network.

Congratulations! Your device doesn’t have MDM profile installed on it. You may close iActivate tool now.

Error 6:

“iActivate MDM Bypass” is damaged and can’t be opened

This iPad / iPhone is supervised by another computer and cannot be used with this computer.

Solution:

Our software works only on Windows PC and Macs with macOS El Capitan, Sierra and High Sierra.

Step 1: Please update your Mac OS (https://support.apple.com/macos/high-sierra) or try to make a bypass from a PC (Windows computer).

Step 2: Reconnect your device and launch iActivate tool. Click on Start button.

Step 3: Continue with setup instructions on your device using WiFi or cellular connection.

NOTICE: If this solution doesn’t fix your problem, please contact our Customer Support.

Error 7:

Unknown Error WIN OS

This iPad / iPhone is supervised by another computer and cannot be used with this computer.

You need to install Visual C++ Redistributable for Visual Studio 2015 (https://www.microsoft.com/en-gb/download/details.aspx?id=48145) . 

Step 1: Reconnect your device and launch iActivate tool. Click on Start button.

Step 2: Continue with setup instructions on your device using WiFi or cellular network.

NOTICE: If this solution doesn’t help you, please contact our Customer Support.

Error 8:

Unknown Error MAC OS

This iPad / iPhone is supervised by another computer and cannot be used with this computer.

Solution:

Please contact our Customer Support for assistance.

Error 9:

Application Error: iTunes required. You must install iTunes and restart iActivate application

iActivate Application error

Solution:

Windows 10 users who have downloaded and installed iTunes from the Microsoft Store are facing such error oftenly.

You should reinstall iTunes to fix this error. Here are easy steps:

Step 1. Uninstall iTunes from your pc

Step 2. Go to Apple iTunes download page https://www.apple.com/itunes/download/

itunes 1

Step 3. Do not use “Get it from Microsoft” option. Please scroll down till “Looking for other versions?” and click on “Windows” option.

Step 4. Now you have possibility to “download now (64-bit)” version.

itunes 2

Step 5. Download iTunes and install it!

Now iActivate will recognize your device and you will bypass MDM profile easily!

How to fix iTunes error 9006

how-to-fix-itunes-error-9006

The error message pops up “There was a problem downloading the software for the iPhone / iPad. An unknown error occurred (9006).” 

iTunes error 9006 is usually caused by failure connection with Apple servers and also occurs frequently when people try to restore iPhone or iPad in DFU mode.

Solution:

  • Check your network connection. If you have have Wi-Fi issues in macOS Sierra or High Sierra, check this solution: How to fix Wi-Fi problems in macOS Sierra or High Sierra
  • Install the latest iTunes software on your computer. On Mac, choose iTunes from the menu bar and click Check for Updates; on Windows, choose Help in the menu bar and click Check for Updates.
  • If you are using Windows computer, you can temporarily disable anti-virus apps to check if it is conflicts between iTunes and third-party anti-virus apps that trigger iTunes error 9006.

If the problem isn’t gone, you can update your iPhone using IPSW file with following instructions.

How to Update iPhone or iPad using IPSW file

  1. If you have used IPSW firmware before, you need to remove the old IPSW file form your computer.
  • IPSW file location on Mac computer: ~/Library/iTunes/iPhone Software Updates
  • IPSW file location on Windows computer: \Users\username\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
  1. Download the IPSW file on your computer for your iPhone.
  2. Connect you iPhone to computer. Open iTunes and select your device.
  3. If you are using Mac, hold the “Option” key and click on “Update”; If you are using Windows, hold down “Shift” key and click on “Update”.
  1. Choose the downloaded IPSW file and then update your iDevice as usual.

Error 11:

Problem with reboot. Open iTunes and restore your device using DFU mode.

Solution:

    • Step 1. You should restore you iDevice in DFU mode via iTunes (Make sure you are using the latest version of iTunes)

    Notice! If your device is activated and linked to your Apple id account, in this case you need to log out from your apple id account and turn off the Find My iPhone (iPad) feature before restoring in DFU mode.

    This guide will help you:

    How to restore iPhone, iPad or iPod in DFU mode

    Video guides for manual entering devcie to DFU mode:

    How To Enter iPad DFU Mode & Restore Your iPad

    DFU Mode On iPhone X: How To Enter It & Restore! (Works For iPhone 8 / 8 Plus Too!)

    • Step 2. After the recovery process is complete set up your iDevice as New in iTunes. Do not restore from a backup!
    • Step 3. Launch iActivate tool and click “Start” button.

    If the problem isn’t gone, please login to your account and open a Support Ticket.

    Error 12:

    Bypass failed. Please reconnect your device and try again.

    • Step 1.Try to disconnect the cable
    • Step 2.Restart your iPhone or iPad and plug it back in
    • Step 3.Launch iActivate tool and click “Start” button.

    Otherwise contact our Customer Support for assistance.
    Login to your account and open a Support Ticket.

    Error 13:

    We have problem. Please reconnect your device and try again.

    Please contact our Customer Support for assistance.
    Login to your account and open a Support Ticket.

    Error 14:

    iActivate MDM Bypass quit unexpectedly. MAC OS

    iActivate MDM Bypass quit unexpectedly

    Solution:

    • Step 2. After the recovery process is complete set up your iDevice as New in iTunes. Do not restore from a backup!
    • Step 3. Launch iActivate tool and click “Start” button.

    If the problem isn’t gone, please login to your account and open a Support Ticket.

    Customer Support
    How to create an iActivate support request?

    After payment is cleared, we will automatically create an account for each customer. This account contains information about all previous orders and payment history. It also allows contacting the technical support team. Users can find their login and password details in the email that is sent to each customer after order is placed and payment is sent. If you forget or lose your password, you can recover it using this link. Your new password will be emailed to the original email address used for making the order with us.

    How do you open a support ticket on order?

    Step 1. Login into your account.

    Step 2. Click on the ‘Open Ticket’ button.

    Step 3. Describe your problem. Provide as many details as possible. If possible, please also attach a screenshot of your PC screen showing the issue. Send us this message.

    We will get back to you as soon as our technical support looks into your problem (this usually takes from 10 minutes to 6 hours on business days). You will receive a response that can be read in your personal account. If you have further questions, please feel free to chat with our customer support representative directly in your account.

Businesses around the world are using Apple DEP & Supervised Mode

iActivate Software is bypass solution for Supervised Apple MDM Devices